What information do we collect?

The kind of Personal Information that we collect from you will depend on how you use the website. The Personal Information which we collect and hold about you may include:

• User information: this includes information that you have provided to us when using the Website. The information we collect includes any information you provide to us directly or indirectly through your use of the Website.

• Profile information: this includes any information you choose to store in any third-party applications that we use. 

• Financial information: this includes information such as payment card details and bank account details. We use this information to send to our third-party payment gateways when you make payment through any third-party application.

• Website use information: When you use our Website, for example when you contact us, we collect information that enables us to contact you.

• Surveys: information in connection with client surveys, questionnaires and promotions;

• Marketing list data: on the Website you may have the ability to subscribe to various newsletters and email marketing lists. We collect the information when you input your details which may include your name, email address and email marketing preferences.

• Other information we collect related to your use of the Website: your device identity and type, I.P. address, geo-location information, page view statistics, advertising data and any other information provided by you to us via our Website or third-party applications.

• Types of information

The Privacy Act 1998 (Cth) (Privacy Act) defines types of information, including Personal Information and Sensitive Information.

Personal Information means information or an opinion about an identified individual or an individual who is reasonably identifiable:

1. whether the information or opinion is true or not; and

2. whether the information or opinion is recorded in a material form or not.

If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as “Personal Information” and will not be subject to this privacy policy.

Sensitive Information is defined in the Privacy Act as including information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive Information will be used by us only:

1. for the primary purpose for which it was obtained;

2. for a secondary purpose that is directly related to the primary purpose; and

3. with your consent or where required or authorised by law.

• How we collect your Personal Information

  1. We may collect Personal Information from you whenever you input such information into the Website, third-party applications or provide it to Us in any other way. Clients are required to submit progress photos, body composition measurements and a client progress questionnaire weekly or fortnightly.

  2. If you sign up to our program you give FitBody Coaching permission to publish and use pictures of your physique for marketing, advertising and social media purposes. We respect your privacy. In order to protect your identity your face will not be included in any marketing, advertising and social media material.

  3. We may also collect cookies from your computer. A cookie is a small information file that is sent to your computer and is stored on your hard drive. If you have registered with us then your computer will store an identifying cookie which will save you time each time you re-visit our site by remembering your email address for you. You can change the settings on your browser to prevent cookies being stored on your computer without your explicit consent.

  4. We generally don’t collect Sensitive Information, but when we do, we will comply with the preceding paragraph regarding Sensitive Information.

• Purpose of collection

  1. We collect Personal Information to provide you with the best service experience possible on the Website and keep in touch with you about developments in our business.

  2. We customarily only disclose Personal Information to our service providers who assist us in operating the Website. Your Personal Information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties.

  3. By using our Website, you consent to the receipt of direct marketing material. We will only use your Personal Information for this purpose if we have collected such information direct from you, and if it is material of a type which you would reasonably expect to receive from Us. We do not use Sensitive Information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature, such as an unsubscribe button link.

• Security, Access and correction

We store your Personal Information in a way that reasonably protects it from unauthorised access, misuse, modification or disclosure. When we no longer require your Personal Information for the purpose for which we obtained it, we will take reasonable steps to destroy and anonymise or de-identify it. We will only retain your Personal Information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for Personal Information, we consider the amount, nature, and sensitivity of the Personal Information, the potential risk of harm from unauthorised use or disclosure of your Personal Information, the purposes for which we process your Personal Information and whether we can achieve those purposes through other means, and the applicable legal requirements.

• Complaint procedure

If you have a complaint concerning the manner in which we maintain the privacy of your Personal Information, please contact Us on the contact details set out at the bottom of this policy. All complaints will be considered by FitBody Coaching and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem.

• How to contact us about privacy

If you have any queries, or if you seek access to your Personal Information, or if you have a complaint about our privacy practices, you can contact us through: contactfitbodycoaching@gmail.com.